Returns & Refunds Policy
Absolutely! If you’re not completely satisfied with your purchase, we offer a hassle-free return process. Simply send the item back to us at our address: 3104 Flint Street, Atlanta, Georgia (GA), 30303.
Our main objective is to ensure your utmost satisfaction with your shopping experience, and our return and refund policy is designed to make the process as seamless and stress-free as possible.
In the event that you receive a damaged, defective, or incorrect item, we sincerely apologize for any inconvenience caused. We kindly ask you to contact us within 14 days of receiving your order to initiate a return or exchange. We will gladly provide you with a prepaid shipping label to send the item back to us, and we will process your request as swiftly as we can.
For other returns or exchanges, we accept requests within 30 days of receipt. To qualify, please ensure that the item is in its original condition and packaging, including all tags and accessories. To initiate a return or exchange, please get in touch with us using our website’s contact form or by emailing us at the provided email address.
Please note that personalized or custom items, as well as final sale items, are non-returnable and non-exchangeable. Additionally, for non-defective items, return shipping costs are not covered. We strongly recommend using a tracked shipping method to ensure the safe return of the item.
Once we receive your returned item, our dedicated team will thoroughly inspect it to ensure it is in its original condition. Once the item passes our inspection, we will promptly process your requested refund or exchange. In the case of a refund, it will be issued to your original payment method within 7-10 business days. Rest assured, we will send you an email confirmation once the refund has been processed.
If you happen to receive a defective item beyond the 30-day return period, please contact us immediately so we can arrange for a repair or replacement. We are committed to finding a solution that meets your needs and ensures your satisfaction.
At Zeuztee, we take great pride in handling all returns and exchanges with utmost care and providing exceptional customer service. Should you have any questions or concerns regarding our return and refund policy, please don’t hesitate to contact us. Our friendly and knowledgeable customer service team is always available to assist you.
Late or Missing Refunds (if applicable):
If you have not yet received your refund, we recommend taking the following steps:
- Double-check your bank account to ensure that the refund has not been processed yet.
- Contact your credit card company to inquire about the status of the refund. Keep in mind that it may take some time for the refund to be officially posted to your account.
- Reach out to your bank to verify if any additional processing time is required for the refund.
- If you have followed these steps and still haven’t received your refund, please contact us at [email protected], and we will gladly assist you.
Sale Items (if applicable):
Please note that we can only offer refunds for regular-priced items. Sale items are non-refundable.
Exchanges (if applicable):
We only offer replacements for defective or damaged items. If you need to exchange a defective or damaged item for the same item, please email us at [email protected] and ship the item to 3104 Flint Street, Atlanta, Georgia (GA), 30303.
If the item you returned was marked as a gift during purchase and was shipped directly to you, you will receive a gift credit equal to the value of your return. Once we receive the returned item, we will issue a gift certificate and mail it to you.
If the item was not marked as a gift during the purchase or if the gift giver had the order shipped to themselves before giving it to you, we will issue a refund to the gift giver, and they will be notified of the return.
To initiate a return, please mail the product to 3104 Flint Street, Atlanta, Georgia (GA), 30303. Please note that you will be responsible for covering the shipping costs for returning the item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from it.
The time it takes for your exchanged product to reach you may vary depending on your location. For items valued over $75, we strongly recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee the safe arrival of your returned item.
Please ensure that the item is securely packaged, and include a copy of the original invoice or packing slip with your return. Once we receive your returned item, we will inspect it to ensure it is in its original condition. Subsequently, we will process your refund or exchange based on your request.